Adapted Technology - Tech Support Specialist
Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest. The Adapted Technology (AT) Department contributes to this mission by maintaining a resident computer lab and a Community Computing Program that has served more than 750 people in the Philadelphia-area. In addition to those services, AT offers an In-Room-Support service that maintains over 250 resident devices on the resident Wi-Fi network. The AT Department continually researches the latest and greatest technology to stay up-to-date and ensure that the Inglis community is achieving their technology goals, increasing their independence and living life to the fullest.
The AT -Tech Support Specialist is an active member of the AT Department and supports the Team by providing In-Room Support to the residents of Inglis and their over 250 devices. These devices include but not limited to: cell phones, tablets, laptops, Smart Home Technology, Communication devices, etc.
Education & Experience
In addition to the necessary skills and experience to perform the responsibilities outlined above, there are several traits that a successful candidate will possess.
- This position prefers a BA/BS degree and/or proven experience with Windows operating system and hardware and/or software installation and/or troubleshooting.
- Commitment to serving and empowering people living with disabilities; demonstrated empathy and patience
- Excellent verbal and written communication and interpersonal skills
- Strong customer service skills required
- Extensive PC and Internet skills – must have extremely varied computer (hardware & software) experience including using search engines and navigating multiple sites to perform information gathering/research
- Familiar with iPad, electronic book-readers, and other tablets
- Expert knowledge in smartphones (both Android and iPhone)
- Solid work history and/or excellent attendance history (AT/IT or General Technology work experience a plus)
- Excellent problem solver; able to troubleshoot, analyze and quickly communicate to resolve issues in a timely manner
- Well-developed organization skills with a solid orientation to detail
- A self-starter with a strong desire to learn
- Willingness to work on a flexible schedule and with a diverse population of employees and consumers; occasional weekend support is necessary.
Essential Functions, Qualifications & Skills:
- Support technology solutions/implementations for increased independence of individuals receiving Inglis services
- Troubleshoot and support personal resident devices, including but not limited to: desktops, laptops, cellphones, tablets, AAC devices, etc.
- Provide technology education to Inglis staff and others on the resident's “care team” when necessary.
- Support Inglis House AT Therapists to provide technology support and/or training.
- Check and maintain In-Room-Support email, voicemail and ticketing tracking system
- Document and maintain all encounters with resident technology in the data collection log.
- Remain current with latest research and updates to existing technologies and with new technologies that increase the independence of people with disabilities.
- Provide Inglis residents and community members with funding source information to aid with device purchases.
- Within three months of hire, be proficient and demonstrate the ability to utilize all adapted technologies in the computer lab and independently manage the resident lab.
- Provide weekend coverage of the Inglis House Computer Lab as part of a staff rotation
- Provide instruction during weekly technology workshops in the AT Lab
- Communicate with the Inglis IT Department when adding resident technology to the resident network
- Assist and educate the residents about the need to safeguard the security of their technologies and the data contained within, per HIPAA requirements; works to provide IH residents and community members with information necessary to be safe on-line
- Research and document technologies for use by the Inglis community
Founded in 1877, Inglis has been supporting people with disabilities to live the lives they choose, where and how they choose. From adapted technology, independent living apartments, and other community-based programming, to long-term care – Inglis meets the needs of the people we serve along the continuum of care.
Inglis has three key areas of programmatic focus under the “parent” of the Inglis organization, including: Inglis Housing Corporation, the largest private developer in the Philadelphia area of affordable, accessible independent living apartments for people with disabilities; Inglis House, our long-term care wheelchair community serving a younger population (average age is 54); and Community Support Services, a collection of programs that support people with disabilities who choose to live independently in the community. All of these services are supported with Inglis’ thought leadership in Adapted Technology and commitment to Person-Centered Care.
Inglis is a national leader in providing comprehensive care and services for people living with multiple sclerosis, cerebral palsy, spinal cord injuries and other neurological disorders resulting in some level of paralysis and mobility impairment.
Inglis serves more than 1,000 people directly, and many more indirectly through its website and other outreach activities supporting its mission to “enable people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.”
Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law. We encourage all Protected Veterans and the long-term unemployed to apply. Please send resume to Inglis Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131 or via email to firstname.lastname@example.org EOE, M/F/D/V