Application Systems Analyst
Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest. As a member of the Information Technology team, the Application Systems Analyst provides an essential and key role in serving as an operations expert and liaison between IT and the business application owners to provide optimal support for the core Inglis information systems. Responsibilities of this role will include partnering with the Director, the Systems Integration Analyst, and the IT team to perform strategic and tactical planning and operational assistance to the Business Application Owners to plan for acquisition, implementation, and ongoing use and monitoring of key systems. For Inglis core business applications, he/she will also be responsible for routine application monitoring and maintenance, application asset inventories, application vendor/support contract management, and participate in the research, testing, and implementation of product releases, operational enhancements or process improvements, customizations, and version upgrades.
The Analyst will also collaborate with IT staff and leaders on support of newly released, web-based productivity functions such as O365/SharePoint and updates to Inglis’ Intranet, and represent end-user perspectives, requirements and operational workflow support in those efforts.
As coverage requires, the Analyst will provide first-level Help Desk technical support for basic issues and on the applications he/she is responsible for per the standard procedures of IT and agreements with the Business Application Owners. Participation in the after-hours on-call rotation will be required.
Education & Experience
- Minimum of four (4) years of increasing experience and responsibility supporting core business applications involving conducting business needs analysis and gathering requirements, analysis and designing of business process, and implementing process or configuration changes.
- Experience in business and/or clinical healthcare operations and demonstrated understanding of common process improvement methodologies, facilitation, and documentation practices
- Excellent problem solving/analytical skills and experience with common tools for flowcharting, mind mapping, project management, and other analytical tools
- Willing to learn and/or proficient in O365 site collection planning, lists and libraries, content types and data classification, and have strong content creation, editing, and management skills within the Microsoft Office 2013/2016 platform.
- Must possess excellent customer service, interpersonal and communication skills (written and oral) and be comfortable facilitating meetings with application owners, manager, and directors and present ideas in business-friendly and user-friendly language
- Knowledge of common IT, data privacy, and security standards like NIST, ITIL, COBIT, ISO 2700, especially those related to healthcare data privacy like HIPPA, HITECH, and guidance from the ONC.
- Able to learn and teach application functionality, data security policies, and process changes to the application owners, trainers, and the end user community.
- Self-motivated, takes initiative, able to work independently and multitask in a fast-paced environment. Ability to effectively prioritize and execute tasks.
- Strong project management discipline including charters, work breakdowns, milestones and deliverables, risk mitigation, and overall management and status updates
- Demonstrated ability to work successfully with a diverse group of customers and communicate effectively with all levels of the organization and external vendors
- Desire to learn new content areas and new skills quickly participating and completing courses provided by the department.
- Professional attitude and work habits
- Participate in the after-hours on-call rotation is required
Essential Functions, Qualifications & Skills:
Partners with Director to:
- evaluate the operational requirements of the business and assess the application solutions used to achieve broader business goals of Inglis; documents enhancements based on customer feedback.
- make recommendations where improvements or enhancements would better support Inglis’s strategic roadmap.
- implement process improvements, application automation, upgrades, patches, and new releases as defined by Application Owner requests
- implement policies, procedures, and technologies to ensure security and data privacy through secure system access, monitoring, control, and routine security evaluations.
- compile and maintain inventory of organizational software and system assets
Partners with Business Application Owners and Systems Integration Analyst on optimal use of applications by:
- conducting quarterly meeting with Application Owners and maintaining a deep understanding of the application workflows, processes, and configurations, and the support roles and responsibilities for application efficiency and configuration
- assuring appropriate operational documentation, and that privacy and security practices are in place and kept up to date through periodic audits
- facilitation of workflow and process improvement engagements, evaluating results, then reporting recommendations based on findings
- maintaining vendor support relationships, service level agreements and support contracts, and staying current with product releases, enhancements, and version upgrades.
Provides 2nd level support for assigned applications including:
- maintenance of or changes to core application administration or configuration
- acting as a liaison with external vendors on support requests related to operational processes or improvements.
- assist in root cause analysis of client-related problems
- sharing advice and supporting training to end-users as required
Represents end-user requirements and procedures in intranet site management in O365/ SharePoint; supports processes for publishing and maintaining content on sites, document lists and libraries, and web apps; ensures security, privacy practices, and retention policies are in place.
Follows all standard IT procedures as relates to Help Desk and support
- follows standard Help Desk process to log, track and follow-up on customer requests.
- uses project management tools and approaches as defined by IT
- acts as back-up as appropriate and required for support
Founded in 1877, Inglis' mission is to enable people with disabilities - and those who care for them - to achieve their goals and live life to the fullest
Based in Philadelphia, Inglis supports nearly 1000 people living independently in the community through resources including care management (helping people navigate the healthcare system), an innovative day program, adapted technology, community employment services, resident service coordination, and more.
Inglis is the largest private provider of affordable, accessible housing in the Greater Philadelphia region with nearly 350 units, including 80 units opened at Inglis Gardens at Belmont in 2016 and 44 new units at Pennypack Crossing, developed with Conifer, opened November 2017 and more in development.
Inglis also has a specialized, 252-bed, long-term, Person-Centered Care, skilled nursing community for people with complex physical disabilities.
Inglis House specializes in services for adults (mostly younger - average age is 46) with severe neurodegenerative physical disabilities resulting in paraplegia and quadriplegia. Inglis' Person-Centered Care vision is to strive every day to create a homelike environment where residents and staff work together with autonomy and a deep sense of community.
Along with providing medical and personal care, a key aspect of the mission of serving younger adults is recognizing that they typically have a wider range of needs than a geriatric nursing home resident. Younger adults, whether congenitally disabled or disabled later in life, struggle to achieve goals that give a sense of autonomy, mastery, and creativity. Inglis House provides a range of medical, personal and enrichment services that enable residents to live life to the fullest. Our Adapted Technology program is nationally recognized - and can get anyone online. Inglis is one of only a handful of organizations in the country designated a “Center of Excellence in Long-term MS Care” by the National Multiple Sclerosis Society and is one of only eight residential facilities throughout the United States offering such highly specialized, long-term care for people with physical disabilities
Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law. We encourage all Protected Veterans and the long-term unemployed to apply. Please send resume to Inglis, Attn: Daniell White, Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131, via fax: 215-878-3082 or via email to firstname.lastname@example.org EOE, M/F/D/V