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Assistive Technology Assistant

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

The Assistive Technology Assistant is responsible for providing technology support within the Inglis House computer labs. This involves providing instruction, customer service, and ongoing support to residents of the lab; conducting ongoing assessment and maintenance of the technologies used within the lab; and safely utilizing all standard and AT equipment to ensure proper physical set up of the computer lab and its users. This role will also provide general support to the Assistive Technology Program and may partner with other Assistive Technology staff to deliver programs, support residents one-on-one and/or partner on other projects and tasks.

•    All essential job responsibilities will be executed in accordance with Inglis Administrative policies and compliance/ethics guidelines.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

Quality of Care- Safety
•    Role models Inglis’s commitment to quality care and Inglis House (IH) resident safety. 
•    Works to ensure that the IH residents and community consumers have information necessary to be safe on-line and appropriate software to protect from computer viruses, malware, and hackers.
•    In partnership with the Adapted Technology Therapists, ensures that appropriate tools are developed and implemented to enable the delivery of excellent care and to ensure IH residents’ and consumers individual goals, objectives and outcomes are met.
Quality of Care- Service    
•    Role models Inglis’s service excellence values and behaviors. 
•    Is a key member of the Adapted Technology team and contributes directly to achieve its mission of providing people with disabilities computer access and building computing skills.  
•    Provides daily support to consumers and residents’ computer access needs. 
Education and Learning
•    Effectively identifies and resources the work activities as needed.
•    Using adult education approaches, provides necessary and appropriate support and training in both computer and adaptive hardware and software to IH residents and consumers.
•    With AT Therapists, supports the planning and implementation of workshops, groups, and 1:1 instruction as scheduled based on resident/consumer needs.
Computer Software and Hardware Maintenance
•    Partners with the Adapted Technology Intern and Therapists to identify proper setup, storage and execution of software and hardware of the consumers and IH resident personal technology.
•    As per HIPAA requirements, ensures the security of mobile computer stations and the data contained within. 
Ongoing Consulting and Monitoring 
•    Completes IH resident computer lab assessments based on IH resident needs.
•    Maintains necessary documentation.
Financial Management    
•    Supports the Adapted Technology team to maintain expenses and costs and track budgetary needs.  

PERSON CENTERED CARE
•    Champion for culture change and supportive leadership.
•    Demonstrates a real sense of inquiry and a personal willingness to learn.
•    Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
•    Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
•    Demonstrates mutual respect for diversity.

TECHNOLOGY:     
•    Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information
•    Encourages and supports staff on the appropriate use of computer systems and technology
•    Understands common computer terminology, computer fundamentals such as screen positioning
•    Understands and efficiently uses basic computer hardware such as a mouse, and telecommunication devices
•    Understands the use of the internet/intranet applications and file management including file saving, storage and basic data controls
•    Responds to emails and calendar requests in a timely manner using Outlook
•    Understands IT security, i.e. no sharing of passwords, processes, best practices including email encryption and enlisting help of IT help desk as needed. 
•    Possesses general knowledge of how to interface with a computer, i.e. use of mouse, resizing windows, etc.

ROLE SPECIFIC COMPETENCIES:
Customer Service and Consultancy Skills – Listens actively and asks appropriate questions to accurately understand the residents/consumer needs. Exercises patience in difficult situations and demonstrates the ability to diffuse potentially stressful situations.  Looks for opportunities to develop constructive working relationships with Inglis staff and Inglis residents/consumers characterized by a high level of professionalism, acceptance, cooperation, and mutual respect.  Continually seeks to improve residents/consumers service, perception, and satisfaction.
Effective Written and Verbal Communication Skills - Demonstrates an ability to speak well and represent Inglis and the AT department in a professional manner. Conveys ideas and facts using language the audience will best understand. Asks questions in ways that enhance the clarity, quality, and reliability of information.  Responds to emails and calendar requests in a timely manner and actively participates in departmental meetings, discussions and service documentation.
Troubleshooting and Support - Understands AT tools, techniques, procedures, and how adapted technology is used. Maintains in-depth knowledge of the department’s key services for which support is being provided.  Accurately diagnoses issues. Matches resources to issues appropriately and escalates issues that cannot be completed.  Identifies emerging trends and issues and makes suggestions for modifications to solve current and prevent future problems.
Teamwork - Creates a positive and motivating working environment. Promotes cooperation and commitment within a team to achieve goals and deliverables.  Value’s other team member’s contributions and time.  Takes personal responsibility for the quality and timeliness of work.  Adheres to the department policies, schedules, and procedures. Demonstrates the Inglis code of conduct and LIST ONE values.
EDUCATION & EXPERIENCE

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are several traits that a successful candidate will possess.  

•    Requires a minimum of a High school diploma or equivalent with a preferred Assistive Technology Professional certification or technical degree in computer systems and one to three years related experience.  
•    Experience with Microsoft Office Package, Active Directory, Windows Operating systems, Windows Accessibility Options or Ease of Access Center is required.  
•    Experience with maintaining and troubleshooting Windows based computer systems 
•    Must demonstrate experience with Internet access and navigation, email account management, and social networking sites.
•    A working knowledge of assistive technology is a plus.  
•    Computer instruction to individuals / small groups a plus. 
•    Because of the direct work with IH residents with disabilities, experience and/or comfort level in working with people with various physical or mental abilities is required.  The Adapted Technology Assistant may occasionally supervise IH resident workers and volunteers in accordance with Inglis HR policies.
•    Demonstrates excellent customer service and communications skills 
•    Adapts easily to a changing environment and demonstrates efficiency in supporting tasks and documentation.