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Care Manager

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.
It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.
Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.
It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

The Care Manager (CM) has the primary responsibility for interacting with consumers, families, agencies and providers to ensure well-being and facilitates community transition. Assists consumer in accessing community based services as needed. For those consumers anticipating discharge to the community, the CM assumes a liaison role to Inglis House and to Inglis Housing Corporation. The CM provides assessments and follow-up to Inglis Housing tenants and other consumers and acts as educator/consultant to apartment complex managers to promote well-being, manage behavior, and prevent critical incidents. All essential job responsibilities will be executed in accordance with Inglis Administrative policies and compliance/ethics guidelines.  

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

Provides initial assessment and development of plan of care/service

•    Initial call for consumer needs assessment is conducted via telephone within 24 hours of referral.
•    Initial Needs Assessment is conducted via telephone or home visit within one week based on urgency of service recipient’s needs. 
•    Initial Needs Assessment Form is completed within 48 hours of home visit or telephone call.
•    Care/service plans are developed within 24-48 hours of needs assessment and updated as needed.

Provides implementation and evaluation of plan of care and coordination of services

•    Service recipient needs are met by using creativity and a variety of resources including: internet and consultation with interdisciplinary team members.
•    Follow up care and services are coordinated, in collaboration with consumer, family caregivers and providers.
•    Knowledge of community resources and services is used to resolve the concerns and needs of consumers.
•    Contacts and service recipient information are documented in the CM/Integrated databases within 48 hours.
•    Care/services plans are re-assessed and outcomes documented as status changes.
•    Discharges are made in agreement with consumer, when possible.
•    Official notification of discharges made by telephone or by letter are documented in CM/Integrated databases within 48 hours

Meets the needs of internal and external customers

•    Referrals sources are consulted and updated about cases, as needed.
•    Referrals made to Inglis entities are documented in the CM databases within 48 hours.
•    Pertinent information about mutual service recipient is shared with IHC or ICS programs if needed.
•    Education and consultation provided to Inglis housing managers and other affiliates, as needed.
•    Consultation, resource and follow up information is provided to NMSS cases referred to CM, as requested.


PERSON CENTERED CARE

•    Champion for culture change and supportive leadership.
•    Demonstrates a real sense of inquiry and a personal willingness to learn.
•    Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
•    Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
•    Demonstrates mutual respect for diversity.

PEOPLE & TEAM LEADERSHIP

•    Demonstrates Inglis people and leadership values and behaviors
•    Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
•    Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
•    Establishes and maintains effective relationships by gaining trust and respect.
•    Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
•    A team player and has the trust and support of peers.
•    Promotes collaboration within the department

TECHNOLOGY:     
•    Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information
•    Encourages and supports staff on the appropriate use of computer systems and technology
•    Understands common computer terminology and fundamentals of computers
•    Network account login, Basic Windows skills
•    Parts of the Windows desktop
•    Use the mouse; move and resize windows
•    File management, Open, view and print files
•    Save files, dating, and basic version control
•    When and why to store files in Desktop (C:\ drive), OneDrive, and Shared folders
•    Identifying, selecting and applying a variety of learning technologies, and matching the appropriate technology to the specific learning opportunity or challenge at hand.

ROLE SPECIFIC COMPETENCIES 
•    Role model Inglis’ people and teamwork values and behaviors
•    Build strong relationships with participants and other stakeholders; utilize the conflict resolution process to resolve issues when they arise
•    Communicates professionally and in an approachable manner, with staff and participants, as demonstrated by person to person interactions
•    Identifies and implements improvements and innovations that increase efficiency and enhance work quality
•    Demonstrates a strong commitment to diversity principles and fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the organizations goals.  

EDUCATION & EXPERIENCE

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess.  

•    Master’s degree required with a minimum of two-(2) years health care experience in Case Management, Home Health and/or Social Services is required for this position. 
•    License in Social Work
•    Research experience preferred.  
•    The incumbent shall demonstrate the ability to work in team based environment. 
•    Effective communication and organizational skills area must for this position.