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Clinical Systems Support - Nurse Informatics

Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest. The Clinical Systems Support Analyst reports to the Senior Clinical Systems Analyst.  He/she will partner closely with the Clinical, Education, and Information Technology leaders and staff to effectively collaborate in end user support, system audits, configuration, implementation, and deployment of clinical information solutions.

He/she will actively collaborate with Inglis’ front-line care providers and their leaders, to ensure that clinicians adopt and use the appropriate tools to maintain Inglis’ high standard of care.

Following implementation, the Clinical Systems Support Analyst is responsible for working together with the Senior Clinical Systems Analyst and his/her colleagues to both lead and support the ongoing monitoring, continuous education, learning, and optimization of the Electronic Health Record (EHR) and other designated clinical information systems.  

Education & Experience:

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are many traits that a successful candidate will possess.  

  • Graduation from an accredited nurse training program.
  • Current Pennsylvania nursing license (RN or LPN preferred)
  • This position requires a minimum of 2 years of on-the-job clinical experience in long-term care.  
  • Experience with a variety of clinical software systems in both the acute, ambulatory or long-term care setting is desired. 
  • Demonstrated excellence in using clinical systems is required
  • Experience with training and/or implementing, clinical systems with direct care teams is preferred.  
  • Demonstrated ability to be an effective liaison between members of the interdisciplinary team is required.  
  • Demonstrated experience and/or a willingness to work closely with IT, external vendors, and consultants to assure effective clinical system implementations for the direct care teams.  
  • Experience with utilizing clinical systems and identifying continuous improvement opportunities desired.
  • Experience with variety of clinical information systems and approaches to implementation and improvement.
  • Excellent interpersonal, verbal, written, and electronic communications skills are required to lead and direct work up, down and across the organization.
  • Team focused; able to easily navigate disparate groups and gain credibility and trust.
  • Able to prioritize work, effectively manage time, and demonstrate excellent organizational skills.
  • Able to lead and implement continuous clinical system improvements in collaboration with peers and leaders.  
  • Change agent demeanor.  
  • Flexible thinker, with an ability to quickly adapt to a changing environment.

Essential Functions, Qualifications & Skills:

The Clinical Systems Support Analyst is responsible to:

  • Respond to user requests for support. 
  • Identify knowledge gaps and provide education with support.
  • Recruit and lead the “Super-users” group.
  • Perform acceptance testing and document any new defects with new releases
  • Perform designated quality checks on user’s documentation.
  • Perform utilization audits to identify underutilized resources
  • Collaborate with the super-users to identify knowledge gaps and opportunities for process improvements
  • Apply adult learning techniques in providing education, in-service, and one-on-one support.
  • Provide weekly updates on assigned projects and project tasks


About Inglis:

Founded in 1877, Inglis has been supporting people with disabilities to live the lives they choose, where and how they choose. From adapted technology, independent living apartments, and other community-based programming, to long-term care – Inglis meets the needs of the people we serve along the continuum of care. 

Inglis has three key areas of programmatic focus under the “parent” of the Inglis organization, including: Inglis Housing Corporation, the largest private developer in the Philadelphia area of affordable, accessible independent living apartments for people with disabilities; Inglis House, our long-term care wheelchair community serving a younger population (average age is 54); and Community Support Services, a collection of programs that support people with disabilities who choose to live independently in the community. All of these services are supported with Inglis’ thought leadership in Adapted Technology and commitment to Person-Centered Care.

Inglis is a national leader in providing comprehensive care and services for people living with multiple sclerosis, cerebral palsy, spinal cord injuries and other neurological disorders resulting in some level of paralysis and mobility impairment.

Inglis serves more than 1,000 people directly, and many more indirectly through its website and other outreach activities supporting its mission to “enable people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.”

Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law.  We encourage all Protected Veterans and the long-term unemployed to apply.  Please send resume to Inglis Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131 or via email to   EOE, M/F/D/V