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Security Officer

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.


It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

The Inglis Security Officer has the primary responsibility to provide safety and security of all residents/consumers, employees, visitors, and property of Inglis. Security Officers are responsible for the execution of the duties and responsibilities as set out in the business and departmental operating policies and procedures. Security Officers carry out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of Inglis and fully support the mission, vision, values of Inglis.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

 

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

Key Performance Areas

  • Patrol internal and external Inglis premises multiple times throughout each shift to prevent and detect signs of intrusion and other security risks. Maintain high visibility throughout the shift.
  • Monitor and authorize entrance and departure of employees, residents/consumers, visitors, contractors, and other persons, document and report any unusual situations. 
  • Respond to alarms, medical emergencies, workplace violence and investigate disturbances with a sense of urgency
  • Effectively write daily shift reports, post logs, incident investigations, equipment failures, resident concerns and other security documentation with accuracy by the end of each shift. 
  • Document any safety or unsafe conditions and/or hazards that may exists. Effectively communicate with other departments to help assist with mitigating identified risks. 
  • Greets employees, resident/consumers and visitors daily with professional conduct. 
  • Answer telephones, manage call-outs by multiple departments, redirect call to appropriate persons, provide feedback.   
  • Operate security surveillance devices to screen residents, employees, while preventing passage of any unauthorized passages. 
  • Thoroughly conduct incident investigations, interviews and respond with accuracy. Help to identify corrective actions and close within a timely manner. 
  • Oversee the Residents Smoke Lounge to ensure residents safety. Calmly intervene for unsafe behaviors and report to report to interdisciplinary team. 
  • Call authorities including police or fire departments in cases of emergency such as fire or presence of unauthorized persons etc. 
  • Working knowledge and understanding of all electronic and surveillance systems including phone system, internal paging system, key access, surveillance cameras and equipment, and ID Badge access system. 
  • Ensuring that the security systems like alarms, CCTVs, telephones, roam alert, badges are functioning properly.
  • Report all concerns and incidents that occur on shift to relief, fellow co-workers and direct manager. 

Additional Requirements

  • All Security Officers are considered essential personnel, whom may be mandated to overtime that exceeds required job shift due to unforeseen events
  • Ability to work 12+hr shift while maintain professional conduct. 
  • Abide by Security policies and procedures. 
  • Good judgement and observational skills. 
  • Participate in special events and meetings. 
  • Participate in daily meetings, report resident and employee related incidents that occurred. 
  • Demonstrate a sense of urgency when handling situations
  • Effectively communicate to all level of employees of all levels in the organization, including residents/consumes, visitors, families etc. 
  • Respond quickly and calmly when individuals may be exhibiting negative or threatening behavior. 
  • Able to manage confrontational issues and encounters by using good conflict resolution skills and deescalation techniques. 
  • Demonstrated ability to relate events both orally and in writing.
  • Participate in ongoing education and training. 
  • Adhere to Inglis policies, Code of Conduct and departmental operations manual

PEOPLE & TEAM LEADERSHIP:

  • Demonstrates Inglis people and leadership values and behaviors
  • Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
  • Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
  • Establishes and maintains effective relationships by gaining trust and respect.
  • Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
  • A team player and has the trust and support of peers.
  • Promotes collaboration within the department

TECHNOLOGY:          
       

  • Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information
  • Encourages and supports staff on the appropriate use of computer systems and technology
  • Understands common computer terminology, computer fundamentals such as screen positioning
  • Understands and efficiently uses basic computer hardware such as a mouse, and telecommunication devices
  • Understands the use of the internet/intranet applications and file management including file saving, storage and basic data controls
  • Responds to emails and calendar requests in a timely manner using Outlook
  • Understands IT security, i.e. no sharing of passwords, processes, best practices including email encryption and enlisting help of IT help desk as needed. 
  • Possesses general knowledge of how to interface with a computer, i.e. use of mouse, resizing windows, etc.

ROLE SPECIFIC COMPETENCIES:

Safety & Security SME- Knowledge of Safety & Security policies and procedures and applies expertise to support Inglis’ mission and business needs.

Security, Patrol &Enforcement - Patrols, guards, and secures property and grounds. Monitors assigned areas for possible violation of laws and regulations and issues citations when appropriate.

Analyzing information: Analyzes situations in order to make quick, sound decisions; recognizes critical incidents; initiates action based upon acquired information.

EDUCATION & EXPERIENCE:

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess.  

  • Required –  A High School diploma 
  • Equivalent and a minimum of three (3) years of experience is required.  
  • A valid Pennsylvania or New Jersey driver’s license is preferred. 
  • CPR Certification and First Aid Certifications preferred or able to be obtained within 6 months of employment. 
  • Capable of following complex instructions 
  • Strong interpersonal skills. 
  • Willingness to participate in company’s screening process, including drug screen and background investigation. 
  • Knowledge of Security Operations and Procedures. 
  • Basic computer skills for the use of email, electronic incident reporting, monitoring systems, and surveillance systems.

ABOUT INGLIS:

Founded in 1877, Inglis has been supporting people with disabilities to live the lives they choose, where and how they choose. From adapted technology, independent living apartments, and other community-based programming, to long-term care – Inglis meets the needs of the people we serve along the continuum of care. 

Inglis has three key areas of programmatic focus under the “parent” of the Inglis organization, including: Inglis Housing Corporation, the largest private developer in the Philadelphia area of affordable, accessible independent living apartments for people with disabilities; Inglis House, our long-term care wheelchair community serving a younger population (average age is 54); and Community Support Services, a collection of programs that support people with disabilities who choose to live independently in the community. All of these services are supported with Inglis’ thought leadership in Adapted Technology and commitment to Person-Centered Care.

Inglis is a national leader in providing comprehensive care and services for people living with multiple sclerosis, cerebral palsy, spinal cord injuries and other neurological disorders resulting in some level of paralysis and mobility impairment.
Inglis serves more than 1,000 people directly, and many more indirectly through its website and other outreach activities supporting its mission to “enable people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.”

Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law.  We encourage all Protected Veterans and the long-term unemployed to apply.  Please send resume to Inglis Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131 or via email to careers@inglis.org  EOE, M/F/D/V