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Security Operations Manager

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.
It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies, and compliance with regulatory agencies.

The Manager of Security Operations is primarily responsible for implementation and monitoring of security practices and procedures for Inglis and ensuring safe and secure locations across the organization. The Manager of Security Operations is responsible managing security incident reporting and investigations.  The Manager of Security Operations is required to support and lead the Security Officers and delegate tasks and duties to the team. The Manager must demonstrate excellent surveillance and emergency response skills. The Manager of Security Operations must display a strong commitment to security rules and knowledge of all hazards and threats to security. The Manager of Security Operations will maintain positive and professional relationships and maintain visibility throughout each shift.   

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.


  •     Directly responsible for:  Security Department staffing (including but not                limited to interviewing and hiring.  Security Officers, scheduling, and training). 
  •    Planning, assigning, and directing department work; 
  •     Performance management and performance corrective actions.
  •     Ensures a smooth-running operation by enforcing security post specific                   procedures through proper communication and training. 
  •     Conduct and document independent tours of the buildings and grounds;                ensures  Security Officers conduct regular tours throughout each shift.
  •     Ensure that all electronic and surveillance systems including surveillance               cameras and equipment, and ID access systems are functional. 
  •     Complete daily activities report, incident reports, and other security paperwork.  
  •     Serves as support to management and assists in conducting investigations              until  closure of all significant threats, security related concerns, and/or the loss      or  misappropriation of assets.
  •    Partner with leadership on the development of new and review of existing              security  policies and procedures.
  •     Partner with leadership to conduct safety site reviews, writing audit/review             reports,  reviewing findings, and making recommendations to manag                       improvements.
  •     Partner with leadership on the planning, development, and implementation of       security plans, security programs such as Emergency Preparedness and                    Response,  Crisis Management, Physical Security, Incident Management and/or        Investigations,  Visitor Management
  •     Partner with the Director of Safety & Security on the development of the                annual  Security Department budget. 
  •   Effectively manage and control the security budget and provide accurate                information on all discrepancies.
  •    Assists with new employee orientation processes and training as needed and/or      assigned for the purpose of ensuring employees are knowledgeable of security      practices and administrative processes.
  •   Responsible for maintaining and assigning lockers for new hires and managing      the locker process.
  •    Responsible for managing parking registrations. 
  •     Responsible for processing new and replacement identification badges for               employees and service recipients. 
  •    Participate in entity-specific meetings and communicate any security concerns. 
  •     Actively participate in the Safety Committee and effectively communicate any        security concerns.
  •    Responsible for ensuring that residents are observed when utilizing the                   smoking  lounge.


  •    Demonstrates a real sense of inquiry and a personal willingness to learn.
  •     Demonstrates the ability to take responsible actions within the parameters of        the role without a need to be directed by others.
  •     Demonstrates politeness and respectfulness and self-awareness of the effect of       his/her behavior on others
  •     Demonstrates mutual respect for diversity.


  •    Demonstrates Inglis people and leadership values and behaviors.                             Demonstrates the ability to follow up on schedules, set priorities and achieve             deadlines.
  •   Demonstrates a real sense of inquiry and a personal willingness to learn.
  •     Demonstrates the ability to take responsible actions within the parameters of         the  role without a constant need to be directed by others.
  •    Establishes and maintains effective relationships by gaining trust & respect.o  
  •     Acts with a sense of urgency and can drive a team to work to its full capacit


  •    Actively engages in the use of technology to enhance the flow of information
  •     Experience in the use of Microsoft Office products (i.e. Excel, Word) for data            collection, management, and presentation and reporting.  
  •     Experience in using electronic systems for reporting.
  •     Experience writing detailed reports and submitting electronically to                        appropriate  personnel 
  •     Experience with Security systems including cameras, badging, communication        etc. 
  •     Proficiency in data entry and database and repository management 
  •     Encourages and supports staff on the appropriate use technology

Role Specific Competencies

  • Safety & Security: Knowledge of Safety & Security policies and procedures and applies expertise to support Inglis’ mission and business needs. 
  • Security, Patrol & Enforcement: Patrols, guards, and secures property and grounds. Monitors assigned areas for possible violation of laws and regulations and issues citations when appropriate.
  • Employee Champion: develops employee and organizational relationships and understands, values and promotes diversity.
  • Analyzing information: Analyzes situations in order to make quick, sound decisions; recognizes critical incidents; initiates action based upon acquired information. 

         Drives Engagement/Influencer- Creates a positive and motivating working                        environment. Makes people feel that their contributions are visible and valued.


In addition to the necessary skills and experience to perform the responsibilities outlined above, the following are essential qualifications for the Manager of Security Operations position:

  •   Minimum of five years of relevant experience. Preferred security industry     experience in managerial capacity.
  •     Minimum of Associates degree in related field, preferred.  
  •     Must have the ability to exercise considerable judgment and discretion in                establishing and maintaining good working relationships. 
  •     Ability to prioritize work, manage time, and demonstrate organizational skills. 
  •     Excellent interpersonal and communication skills (written and ora

About Inglis:
Founded in 1877, Inglis has been supporting people with disabilities to live the lives they choose, where and how they choose. From adapted technology, independent living apartments, and other community-based programming, to long-term care – Inglis meets the needs of the people we serve along the continuum of care. 

Inglis has three key areas of programmatic focus under the “parent” of the Inglis organization, including: Inglis Housing Corporation, the largest private developer in the Philadelphia area of affordable, accessible independent living apartments for people with disabilities; Inglis House, our long-term care wheelchair community serving a younger population (average age is 54); and Community Support Services, a collection of programs that support people with disabilities who choose to live independently in the community. All of these services are supported with Inglis’ thought leadership in Adapted Technology and commitment to Person-Centered Care.

Inglis is a national leader in providing comprehensive care and services for people living with multiple sclerosis, cerebral palsy, spinal cord injuries and other neurological disorders resulting in some level of paralysis and mobility impairment.

Inglis serves more than 1,000 people directly, and many more indirectly through its website and other outreach activities supporting its mission to “enable people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.”

Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law.  We encourage all Protected Veterans and the long-term unemployed to apply.  Please send resume to Inglis Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131 or via email to   EOE, M/F/D/V