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Senior Network Engineer

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.  It is essential that all duties are performed with the highest level of integrity while supporting Inglis Values, Standards of Excellence and ensuring the achievement of competencies and compliance with regulatory agencies.

This position requires a wide knowledge of general computer and server issues as they relate to the network environment. Additionally, this position will be expected to have a high level of knowledge and expertise concerning overall infrastructure operations.  Responsibilities of this role will include partnering with the Director of Information Technology in the overall planning, organizing, and execution of all IT networking functions at the main location as well as influencing the operations at remote sites. This includes planning, maintenance and evolution of Inglis’ wired network and supporting the corporate wireless networks throughout the organization. Patching and upgrading devices in addition to the redesign of existing network schema are necessary activities.  

Data Security will also be an area of focus for the Senior Network Engineer.  This role is tasked with the implementation of tools, protocols and other measures designed to enhance Inglis’ data security posture.  Constantly assimilating new information regarding cybersecurity with the ability to disseminate the core learnings to the organization is a necessary skill.

The Senior Network Engineer is a vital resource to the organization and is expected to participate in off-peak hours and on-call rotation.

All essential job responsibilities will be executed in accordance with Inglis Administrative policies and compliance/ethics guidelines.

Education & Experience

  • Advanced working knowledge and expertise with corporate security.
  • Advanced technical experience with network and security designs including supporting LAN/WAN network connectivity issues.
  • Experience with secure mobile device communications.
  • 5+ years advanced technical experience with core network infrastructure and security services including, Cisco switches, routers, firewalls, VPN, TCP/IP, UDP, VoIP, DNS, etc.
  • Cisco CCNA network certification required, CCNP a plus.
  • 5+ years of system administration experience with Windows Server 2008, 2012, and 2016 operating systems. 
  • Experience with Microsoft Azure and O365 Administration a plus.
  • Expert-level knowledge of Active Directory, including Group Policy creation and management 
  • Experience in server and desktop virtualization platforms such as VMWare, Hyper-V preferred. 
  • Experience with automated monitoring systems and technologies, with practical knowledge of MS SCCM, and automated patching procedures 
  • Experience working with outsourced vendors is preferred
  • Excellent problem solving/analytical skills and knowledge of analytical tools
  • Strong data flow diagramming (flowcharting) skills and experience using Visio
  • Must possess excellent customer service, interpersonal and communication skills (written and oral)
  • Self-motivated, takes initiative, able to work independently and multitask in a fast-paced environment
  • Demonstrated ability to work successfully with a diverse group of customers and communicate effectively with all levels of the organization and external vendors
  • Ability to learn new content areas and new skills quickly
  • Professional attitude and work habits 
  • Ability to participate in the after-hours on-call rotation a must

Role Specific Competencies:

Customer Service Excellence

  • Listens actively and asks appropriate questions to accurately understand the customer needs. Exercises patience in difficult situations and demonstrates the ability to diffuse potentially stressful situations.  Looks for opportunities to develop constructive working relationships with IT customers characterized by a high level of professionalism, acceptance, cooperation, and mutual respect.  Continually seeks to improve customer service, perception, and satisfaction.

Effective Written and Verbal Communication Skills -

  • Demonstrates an ability to speak well and represent Inglis and the IT department in a professional manner.
  • Conveys ideas and facts using language the audience will best understand. Asks questions in ways that enhance the clarity, quality, and reliability of information.
  • Fully documents issues and resolutions in tracking system.

Troubleshooting and Technical Support -

  • Understands support tools, techniques, procedures, and how technology is used to provide technical support.
  • Maintains in-depth knowledge of organization’s key services for which support is being provided.  Accurately diagnoses technical issues.
  • Matches resources to technical issues appropriately and escalates issues that cannot be completed within agreed service levels. 
  • Identifies emerging trends and issues and makes suggestions for technical modifications to solve current and prevent future problems.

Teamwork -

  • Creates a positive and motivating working environment. Promotes cooperation and commitment within a team to achieve goals and deliverables. 
  • Value’s other team member’s contributions and time. 
  • Takes personal responsibility for the quality and timeliness of work. 
  • Adheres to the department policies, schedules, and procedures.
  • Demonstrates the Inglis code of conduct and LIST ONE values.

About Inglis:

Founded in 1877, Inglis' Mission is to enable people with disabilities - and those who care for them - to achieve their goals and live life to the fullest Inglis House is a specialized, skilled nursing, long-term care community-based in Philadelphia, PA.  

Inglis House is a Person-Centered Care community specializing in services for 252 adults (mostly younger - average age is 46) with severe neurodegenerative physical disabilities resulting in paraplegia and quadriplegia.  Inglis' Person-Centered Care vision is to strive every day to create a homelike environment where residents and staff work together with autonomy and a deep sense of community. 

Along with providing medical and personal care, a key aspect of the mission of serving younger adults is recognizing that they typically have a wider range of needs than a geriatric nursing home resident. Younger adults, whether congenitally disabled or disabled later in life, struggle to achieve goals that give a sense of autonomy, mastery, and creativity.  Inglis House provides a range of medical, personal and enrichment services that enable residents to live life to the fullest. Our Adapted Technology program is nationally recognized - and can get anyone online. Inglis is one of only a handful of organizations in the country designated a "Center of Excellence in Long-term MS Care" by the National Multiple Sclerosis Society and is one of only eight residential facilities throughout the United States offering such highly specialized, long-term care for people with physical disabilities.

Inglis also supports nearly 1000 people living independently in the community through resources including care management (helping people navigate the healthcare system), an innovative day program, Adapted Technology and community employment services.  

Inglis is the largest private provider of affordable, accessible housing in the Greater Philadelphia region with nearly 350 units, including 80 units opened at Inglis Gardens at Belmont in 2016 and 44 new units at Pennypack Crossing, developed with Conifer, opened November 2017 and more in development.

Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law.  We encourage all people with disabilities, protected veterans and the long-term unemployed to apply.  Please send resume to Inglis, Attn: Daniell White, Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131, via fax: 215-878-3082 or via email to   EOE, M/F/D/V