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Resident Services Coordinator/Part-Time

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.

It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.  The Service Coordinator’s primary responsibilities are working within a Person Centered, independent living and empowerment model to (a) assist individuals with disabilities, seniors, and families living in the community with accessing community based services and resources; (b) support building a healthy and vibrant apartment community; and (c) assist individuals with maintaining tenancy at supported housing sites; and (d) work collaboratively and in conjunction with Property Managers at community supported housing sites.  Service Coordinators are Community Builders, Advocates/Liaison, Educators and Resource Investigators.  This role is integral in supporting and building a thriving community.

 Work from an empowerment model to support Community Residents to do as much as they are capable of doing themselves.
Provide general service coordination supports which includes intake, education (services available and application procedures), identification of community resources and referrals to other community service providers.
Participate and complete orientation and ongoing training of the Resident Service Coordinator program.
Develop and maintain a mutually respectful and collaborative partnership with Property Managers.
Develop a Community Resource Directory.
Sponsor and organize educational events for the Community Residents.
Facilitate the formation of Resident Associations within the property if the residents are interested.
Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents.
Complete monthly reports and Resident contact notes timely and accurately.
Responds to emails, phone calls and in-person interactions professionally with excellent customer service skills.
Complete written communication and business letters timely and accurately.
Assists the residents in building informal support networks with other residents, family and friends.
Ensure Resident Service Coordination Contract requirements and responsibilities are met.
Provide and support “Person Centered Counseling” activities.
Perform duties of a Commonwealth of Pennsylvania mandated reporter regarding any suspected cases of abuse, neglect or exploitation of a resident to appropriate agency.
Documenting activities in health record and ensuring confidentiality of resident files including the acquisition of a ‘Release of Information” approval from resident’s
Maintains appointment calendar in Microsoft Outlook, documenting accurate times and contacting appropriate individuals.
Ensure that confidentiality is maintained regarding all resident information.
Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
Partners with the Administrative Support Team to ensure that adequate administrative support is available at all times.
Partner with the Administrative Support Team to assist with the development of best practices and skill sets.
Complete and maintain training requirements.
Contributes to the success of Individual Professional Development, Department Goals and Organizational Goals.
Upholds the mission, values, ethics and compliance integral to the ongoing success of the Inglis community.
Complete other duties as assigned.

PEOPLE & TEAM LEADERSHIP

Champion for culture change and supportive leadership
Demonstrates Inglis people and leadership values and behaviors
Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
Establishes and maintains effective relationships by gaining trust and respect.
Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
A team player and has the trust and support of peers.
Promotes collaboration within the department
Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
Demonstrates mutual respect for diversity, equity and inclusion

TECHNOLOGY:                

Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information, including an electronic health record (EHR)
Encourages and supports staff on the appropriate use of computer systems and technology
Understands common computer terminology and fundamentals of computers
Network account login, Basic Windows skills
Parts of the Windows desktop
Use the mouse; move and resize windows
File management, Open, view and print files
Save files, dating, and basic version control
When and why to store files in Desktop (C:\ drive), OneDrive, and Shared folders
Identifying, selecting and applying a variety of learning technologies, and matching the appropriate technology to the specific learning opportunity or challenge at hand.

ROLE COMPETENCIES

Time Management. Proficient in organization and managing time in a way to meet productivity standards and work independently in the community.

Builds Networks.  Builds strong formal and informal networks, particularly within the community as they relate to the supports and services that may be needed by individuals.  Maintains relationships across a variety of functions and locations and draws upon multiple relationships to exchange ideas, resources, and know how. 

Problem Solving/Analysis. Considers multiple sides of an issue and proactively researches available information before making informed recommendations. Recognizes issues, and determines actions needed to advance the decision-making process. Follows up as necessary.

Communications. Exceptional writing skills, including formatting/packaging information for various audiences. Effective verbal communicator of complex information so that it is easily understood.

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess. 

Required – A bachelor’s degree in the Human Services, Counseling or Social Work field with two to three years of experience in social service delivery with the aging, disability or family populations. 
Must be able to travel between community sites, trainings, meetings and the Inglis Innovation Center. Demonstrated working knowledge of supportive services and other resources in the area available to the housing community. 
Demonstrated ability to advocate, organize, problem-solve and provide results for the residents they serve. 
Proficiency in MS Word, MS Excel and MS Outlook a must. knowledge of operating standard office equipment, excellent communication skills, written and verbal, ability to prioritize projects and strong problem solving skills with good research skills and attention to detail. 
Must possess excellent customer service skills, demonstrate the ability to understand, interpret and uphold Inglis policies. 
Demonstrates the ability to utilize a wide range of appropriate knowledge, skills, and attributes to achieve desired outcome and to incorporate new knowledge and skills into work performance within scope of the job responsibilities outlined.
Demonstrates understanding and endorsement of Inglis’ Mission, Vision, and Standards of Excellence.
Demonstrates respect and value of Residents’ choices, decisions, and preferences, accepts diversity in others, and treats all individuals with respect
Demonstrates personal integrity, credibility, and flexibility within the scope of position responsibilities
Demonstrates the ability to understand, interpret, and uphold Inglis policies and procedures.
Ability to interface and communicate effectively with leaders and all other functions in the Company. Excellent written and presentation skills