Director Donor EngagementApply Now
Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.
It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.
As a member of the Development and Advancement Teams, the Director of Donor Engagement has the primary responsibility of attracting, engaging, and retaining donor participation with the express goal of growing philanthropic investment in our mission. The Director will play a leadership role in nurturing a culture of philanthropy, reflecting our core values in all interactions with donors, volunteers, and supporters while complying with the highest standards for ethical fundraising.
Responsibilities include the strategic design, implementation, and execution of key philanthropic solicitations and donor communications across a variety of individual giving programs, including annual, major, and planned giving. This role will also serve as the lead event specialist on all development-related events, including fundraising and stewardship, and will partner with volunteers and other members of the Advancement team to ensure their success.
This team member will also support the Senior Director of Development and other Advancement staff as needed in all aspects of donor relations, database coordination, income analysis, and reporting, and serve as a resource for the fundraising team. This role will require limited travel in a hybrid work environment.
This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
All applicants must attach a cover letter to be considered.
ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:
Secure Annual Gifts:
- Set goals, metrics, and strategies to increase donor participation in annual giving by undertaking initiatives to acquire, retain, and upgrade annual donors.
- Determine identification, qualification, cultivation, solicitation, and stewardship strategies based on annual fund best practices paired with data analysis, a knowledge of emerging trends, and an understanding of the “Inglis donor.”
- Achieve annual fundraising objectives by managing all daily operations for the annual giving program.
- Operationalize a solicitation strategy using a variety of modalities - including digital, print, and in-person – that engage, inspire, and educate donors; optimize donor acquisition and retention; and increase dollars for annual fundraising activities.
- Partner with the Advancement Operations Specialist to generate mailing lists, monitor appeal responses, analyze giving trends, and generate appropriate reports for review, discussion, and strategy.
- Oversee employee giving, United Way, matching gifts, and in-kind programs.
Secure Major, Planned, and Sponsorship Gifts:
- Set goals, metrics, and strategies for a portfolio of donors and prospects (defined as individuals, family foundations, and corporations) that have the capacity to support the Inglis mission at a significant level, including major gifts, high-level annual gifts, planned gifts, and event sponsorships.
- Serve as the primary relationship manager for this portfolio of prospects, developing and implementing a written donor strategy with defined engagement goals and timeline for cultivation, solicitation, and stewardship. Actively manage each step in the process including identification, qualification, cultivation, solicitation, stewardship, and recognition.
- Support the pipeline of similar donors and prospects to be held by the Senior Director of Development and, as appropriate, the Chief Development & External Affairs Officer.
- In collaboration with other members of the Advancement Team, develop all supporting materials for related fundraising campaigns and strategies.
- Work with the Advancement Operations Specialist to identify prospects and prepare profiles of current and prospective donors as needed.
- Determine and execute a multi-modal stewardship plan for individual donors and event sponsors, partnering with Advancement Team members where appropriate.
- Lead the development of high-engagement, cultivation-first content related to giving, donor stewardship, and philanthropic impact that builds relationships and develops opportunities for further engagement.
- Work collaboratively with the Volunteer Coordinator to build relationships with active and former volunteers to ensure positive experiences, continued engagement, and meaningful opportunities for support. Seek to further engage corporate volunteer groups and build relationships for future philanthropic opportunities.
- Ensure proper donor recognition in all publications, donor signage, etc.
- Manage the design and implementation of donor signage.
Lead Fundraising Special Events:
- Lead the design and implementation of development-related special events, including fundraising (ie: BASH), cultivation, and stewardship events.
- Meet event fundraising goals and keep events on target and on budget.
- With the support of the Senior Director of Development and other Advancement Team members, where appropriate, serve as the primary liaison to event committees and volunteer fundraisers, keeping them informed and active.
- Be a visible presence at Development special events, such as major donor cultivation events and fundraisers.
- Follow department policies and procedures for maintaining donor records and tracking fundraising metrics and successes.
- Participate in regular RE training.
- Assist in database integrity checks and data maintenance projects.
ROLE-SPECIFIC VALUES & COMPETENCIES:
Customer Service – Listens actively and asks appropriate questions to accurately understand customer needs. Looks for opportunities to develop constructive working relationships with others characterized by a high level of professionalism, acceptance, cooperation, and mutual respect. Continually seeks to improve customer service, perception, and satisfaction.
Effective Written and Verbal Communication Skills - Demonstrates an ability to speak well and represent Inglis and the department in a positive and professional manner. Conveys ideas and facts using language the audience will best understand. Practices active listening and asks questions in ways that enhance the clarity, quality, and reliability of information. Produces articulate and professional correspondence free of grammatical and spelling errors.
Active Collaboration - Builds partnerships and works collaboratively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contribution and accomplishments. Gains trust and support of others. Serves as a key resource for the department and colleagues.
Outcomes - Obtains information about donors and volunteers pertinent to fundraising objectives. Obtains gifts and recruits volunteers for purposes that are meaningful to those involved. Engages donors and volunteers in ways that sustain productive, long-term giving and leadership.
Strategic Planning & Goal Setting - Thinks strategically to achieve long-term goals and objectives. Defines and implements strategies to shape the future. Understands organizational goals and objectives and distills them into assigned tasks. Translates organizational goals and objectives into effective fundraising activities. Participates in setting organizational goals and objectives and integrates them into fundraising strategies. Understands and performs in accordance with departmental strategic planning. Helps shape strategic direction at the departmental level and participates in shaping strategic direction at the organizational level.
Problem-Solving & Time Management - Assesses situations, anticipates problems, and implements creative solutions with others. Organizes own workload and schedule to meet assigned goals. Implements and monitors systems to optimize individual, workgroup, and organizational efficiency and effectiveness. Prioritizes multiple tasks and completes them to achieve broader objectives.
EDUCATION & EXPERIENCE:
In addition to the necessary skills and experience to perform the responsibilities outlined above, the ideal candidate will possess the following traits:
- Have an in-depth understanding of and practical experience in the principles of fundraising and donor engagement.
- Possess exceptional communication, writing, and relationship-building skills and have a keen eye for persuasive language, appealing visuals, and compelling calls to action.
- A Bachelor’s degree or equivalent.
- At least seven (7) years of fundraising or similar experience.
- Experience managing processes as well as excellent organizational, time, and project management skills.
- Experience overseeing staff and/or volunteers.
- Experience with Raiser’s Edge.
- Accomplished user of Microsoft Office products including Outlook, Word, PowerPoint, Excel, and Smartsheet. Working knowledge of additional software such as Adobe and content management systems is a plus.