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Landlord Risk Mitigation Fund Program Manager

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.  The Landlord Risk Mitigation Fund (LRMF) Program Manager is responsible for the implementation of Inglis’s LRMF program. This role will directly report to Self-Determination Housing of Pennsylvania (SDHP) co-Director, which advocates for affordable, accessible housing across the state for older adults and individuals with disabilities across the state of Pennsylvania. 

This role will include grant oversight and administration, program start-up and growth, outreach, education, supervision of the Program Coordinator, on-going data collection, and quarterly reporting. This position is designed to support the continued success of Inglis’s LRMF program. This position is telework eligible and requires occasional travel.

It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

•    Administer the Landlord Risk Mitigation Fund (LRMF) program to help eligible persons with disabilities to obtain permanent housing that is of their choosing and meets their unique needs.  
•    Review and approve all program documentation to ensure accuracy and timeliness and determine applicant eligibility.
•    Enter information into database (Excel, Mozzaz, etc.) to track and update participant files.
•    Answer complex calls from caseworkers, landlords, clients, and community organizations
•    Oversee and supervise the Program Coordinator 
•    Uses professional background, knowledge, and experience of industry standards and applicable regulations to work with SDHP’s co-Director and the Program Coordinator along with Inglis Leadership and local stakeholders to improve program outcomes.
•    Work with SDHP Co-Director to secure initial and ongoing funding opportunities for growth of the program
•    Establish program reporting to comply with contract requirements and to demonstrate the success of the program. 
•    Develop relationships with external social service providers, landlords and other key stakeholders to generate referrals 
•    Advance Inglis’ thought leadership efforts and reputation as a leader in accessible housing for individuals with disabilities through strategic partnerships, participation in conferences, training and other external events, and sharing findings with stakeholders across the state. 
•    Process all landlord claims when received, evaluate for eligible expenses and work with Inglis business office to ensure timely payment
•    Develop and refine processes, service documentation and staff models to develop an efficient, effective and consistent approach to this service. 
Training and Technical Assistance
•    Provides training and technical assistance to community stakeholders, social service agencies, landlords, and other stakeholders about LRMF and other community resources
•    Develops publications and guidelines to address the information needs of all stakeholders including landlords, clients, and social service agencies. 
•    Champion for self-determination in housing 
•    Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
•    Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
•    Establishes and maintains effective relationships by gaining trust and respect.
•    Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with partners.
•    A team player and has the trust and support of peers.
•    Promotes collaboration within the department
•    Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
•    Demonstrates mutual respect for diversity, equity and inclusion

•    Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information
•    Use of computer systems and technology (Prescreening, Assessment, Intake and Database Management)
•    Understands common computer terminology and fundamentals of computers
•    Network account login, Basic Windows skills
•    Save files, dating, and basic version control
•    When and why to store files in Desktop (C:\ drive), OneDrive, and Shared folders
•    Identifying, selecting, and applying a variety of learning technologies.

Contract Management- Ability to differentiate contract specific eligibility and reporting requirements across multiple local/state/federal funding streams (grants, contracts, award, etc.). 
Technology and Software Systems-Utilize all technology and software systems to successfully manage workload and team responsibilities (ie: Excel, Mozzaz, etc.). 
Systems Thinking-Possess macro level thinking across all work assignments and responsibilities.
Ethical Practice-Conduct all work with ethical thought and action.

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess. 
•    Bachelor’s in social work or other related field preferred
•    Professional experience providing housing or disability related services to people in community-based programs
•    Strong program and project management skills. 
•    Must possess excellent customer service skills, demonstrate the ability to understand, interpret and uphold Inglis policies and core values of SDHP.

Strongly Preferred:
•    Experience in experience working with landlords
•    Experience with state/federal grant administration, competent in navigation of state/federal regulations and processes 
•    Experience presenting in a workshop or group facilitation
•    Experience in compliance monitoring
•    Experience in tracking and reporting data element