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Lead Program Assistant

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The Program Assistant is responsible for daily operations of and support to the participants of the Inglis Day Program. They assist participants to ensure their physical, emotional, and psychosocial needs are met each day they attend the program. They assist the participants with all Activities of Daily Living, including personal care and hygiene and recreational engagement. 

The program assistant is expected to work with the Day Program Recreational Staff to execute the Program’s Calendar as scheduled, assisting the participants with engagement.  The Program Assistant is expected to assist in the research of new ideas for programs and activities, taking into consideration participants’ interests and suggestions. The Program Assistant assists with transporting and/or escorting program participants to, from and within the program, on the program’s grounds, and on external trips as assigned.  


The Program Assistant aids program participants with activities of daily living, including but not limited to transfers, ambulating, toileting, incontinence care, feeding, and leisure engagement. The Program Assistant works as an active team member in providing necessary support to participants. The Program Assistant provides Personal Care and Hygiene in a safe and professional manner and helps to maintain a clean and sanitary work environment, properly stocks, requests, and stores supplies as needed. They work as a team to ensure all aspects of the program operations and assigned tasks are completed. 

The Program Assistant must demonstrate a positive, professional appearance and attitude, sensitivity to participants’ issues and feelings, and excellent communication skills.  All duties must be performed with the highest level of integrity, adhere to Inglis’ Standards of Excellence, and support principles of person centeredness.  All duties will be executed in accordance with Inglis policies and procedures and adhere to all regulatory requirements.

The LEAD role may include the following responsibilities, and others as assigned:  

-    The Lead is expected to exemplify professional conduct in any potential situation by handling conflict that arises calmly and with tact. Program Assistant Leads are expected to lead by example, showing how to work through tough situations resiliently. 
-    The Lead ensures that daily and weekly tasks assigned by the Program Manager are being completed on time and recorded properly.
-    The Lead communicates with contractors, vendors and partners appropriately to ensure the needs of the program are met. 
-    They communicate with Program Manager supplies that are needed prior to supply exhaustion.
-    The Lead reviews documentation and responds to coworker’s questions about how to properly complete daily documentation. 
-    If a coworker is out, they work with the agency or covering staff to ensure that daily documentation is completed accurately. 
-    The Lead review the daily menus, prepares food orders for the week ahead based off the menus, decides when alternative food choices/meals need to be served, communicates with Program Manager about issues related to Food Services for Breakfast, Lunch, and Snack. 

Role Competencies:

Shows Initiative – Possess credibility, personal integrity and flexibility to succeed in job performance while reevaluating strategies to achieve the tasks at hand.
Consumer Advocation- Strong emphasis on valuing and respecting the participants’ choices, preferences, decisions, and rights. Ensures that the participants voices be heard. 
Effective Communication & Listening Skills- Cultivate relationships through various settings (small/ large/one on one) in a manner that everyone feels valued, understood and respected. Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence free of grammatical and spelling errors. When communicating via telephone, uses high quality, professional tone to project a positive image of 
the business.
Team Player – Builds, empowers, and encourages members to express ideas while contributing to the accomplish the shared goal of the team. Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.

Professional Qualifications:
High school graduate or equivalent required.  Has a genuine interest in working with the adults with physical and cognitive disabilities.  A Home Health Aide or CNA Certification preferred.  Minimum of one year of experience as a Direct Care Worker, CNA or HHA in a hospital, long term care facility or home health agency required; experience in assisting in recreational programming preferred. In order to be a Lead in this position, experience at Inglis as a Program Assistant is required.