LTSS Certified Peer Specialist Supervisor
Inglis enables people with disabilities - and those who care for them – to live life to the fullest. The LTSS Certified Peer Specialist Supervisor supports this mission by providing leadership in the day-to-day operations of the Certified Peer Specialist program. This position is responsible for overseeing an LCPS team that serves individuals who reside in Supportive Housing Communities and individual homes across Philadelphia, as well as, skilled nursing facilities. Additionally, this position will be responsible for creating a person-centered culture of Community Support Services (CSS) service delivery, developing educational programming, and building relationships to nurture and build stronger communities within our region. It is essential that all duties are performed with the highest level of integrity while supporting Inglis Values and Standards of Excellence.
Essential Functions, Qualifications & Skills:
- Interacts with individuals served, families, agencies and providers in the community to support quality services.
- Supervises, develop, support, educate and evaluate a team of Certified Peer Specialists in day-to-day operations.
- Provide supervision and support to Certified Peer Specialists (CPSs). Supervision is to be used for the following purposes:
- Ensure quality service provision and productivity oversight, including managing schedules, caseloads, and targeted visits, as well as supporting peers in problem-solving related to these areas.
- Assist in the managing of challenging situations.
- Oversee documentation quality and submission in a timely manner.
- Ensure submission of all billing information as required.
- Ensure participant chart compliance toward CPS regulations and standards.
- Oversees internal operations of LCPS program while ensuring quality programming, regulatory compliance, adherence to professional demands, and the monitoring of functional viability.
- Ensure program meets and exceeds regulation standards and strategic goals through quality improvement processes and record reviews.
- Perform quality assurance monitoring of services rendered and evaluated data to improve program operations and outcomes
- Provider direct services and support a caseload as needed.
- Educate individuals served of options, support achievement of independent living goals, and make external referrals to other agencies.
- Offer guidance and assistance with complex situations, coordination of service needs, conflict resolutions and fair housing laws and regulations.
- Partner with CSS Director to provide back-up supports as needed.
- Partner with the CSS leadership team in support of strategic initiative implementation for CSS.
- Partners with Community Behavioral Health (CBH) and other collaborating agencies.
- Partners with the Business Development and Marketing and the leadership team to promote Community Support Services in the community.
- Attends meetings and trainings as required for program operations that may include overnight travel.
- Develops and cultivates new leaders.
- Additional duties as assigned.
- Champion for culture change and supportive leadership.
- Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of their behavior on others.
- Demonstrates respect for diversity.
- Is approachable & easy to talk with; puts forth an extra effort to make people at ease; is patient & builds a rapport with customers and is a good listener.
- Is valued as a team player has the trust & support of peers & promotes collaboration within the department.
- Proficient in organization and managing time in a way to meet productivity standards and work independently in the community.
- Builds strong formal and informal networks, particularly within the community as they relate to the supports and services that may be needed by individuals.
- Maintains relationships across a variety of functions and locations and draws upon multiple relationships to exchange ideas, resources, and know how.
- Considers multiple sides of an issue and proactively researches available information before making informed recommendations.
- Recognizes issues, and determines actions needed to advance the decision-making process. Follows up as necessary.
- Ability to consistently share ideas, recommendations, feedback, and requests effectively and respectfully.
- Listening Skills:
- Understands that the most important aspect of communication is the act of listening and actively works to improve those skills.
- Speaks with confidence using clear, concise sentences and is easily understood.
- Produces well thought-out, professional correspondence free of grammatical and spelling errors.
- Uses high quality, professional oral and written skills (as described above) to project a positive image of the Business.
Required Education & Work Experience:
- Bachelor’s degree in human service, or a related field
- Minimum of three (3) years relevant experience, or the equivalent in prior experience working with persons with physical disabilities and behavioral health challenges.
- Minimum of three (3) years of experience with supervising staff.
- Knowledge of Department of Human Services Office of Long-Term Living (OLTL) and Department of Aging Services and Supports Waivers preferred.
- Knowledge of and experience working with Community Behavioral Health (CBH), Office of Mental Health and Substance Abuse Services (OMHSAS).
- Knowledge of fair housing laws and experience working with supportive housing communities preferred.
- Excellent communication skills (written and oral).
- Strong organizational skills.
- Demonstrates ability to understand, interpret and uphold Inglis policies.
- Demonstrates ability to interface and communicate effectively with direct reports, leaders and all other function in the organization.
Founded in 1877, Inglis' Mission is to enable people with disabilities - and those who care for them - to achieve their goals and live life to the fullest Inglis House is a specialized, skilled nursing, long-term care community-based in Philadelphia, PA.
Inglis House is a Person-Centered Care community specializing in services for 252 adults (mostly younger - average age is 46) with severe neurodegenerative physical disabilities resulting in paraplegia and quadriplegia. Inglis' Person-Centered Care vision is to strive every day to create a homelike environment where residents and staff work together with autonomy and a deep sense of community.
Along with providing medical and personal care, a key aspect of the mission of serving younger adults is recognizing that they typically have a wider range of needs than a geriatric nursing home resident. Younger adults, whether congenitally disabled or disabled later in life, struggle to achieve goals that give a sense of autonomy, mastery, and creativity. Inglis House provides a range of medical, personal and enrichment services that enable residents to live life to the fullest. Our Adapted Technology program is nationally recognized - and can get anyone online. Inglis is one of only a handful of organizations in the country designated a “Center of Excellence in Long-term MS Care” by the National Multiple Sclerosis Society and is one of only eight residential facilities throughout the United States offering such highly specialized, long-term care for people with physical disabilities.
Inglis also supports nearly 1000 people living independently in the community through resources including care management (helping people navigate the healthcare system), an innovative day program, Adapted Technology and community employment services.
Inglis is the largest private provider of affordable, accessible housing in the Greater Philadelphia region with nearly 350 units, including 80 units opened at Inglis Gardens at Belmont in 2016 and 44 new units at Pennypack Crossing, developed with Conifer, opened November 2017 and more in development.
Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law. We encourage all people with disabilities, protected veterans and the long-term unemployed to apply. Please send resume to Inglis, Attn: Xavier Johnson, Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131, via fax: 215-878-3082 or via email to firstname.lastname@example.org EOE, M/F/D/V