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Photo License Tech Coordinator

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.

It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

The Photo License Tech Coordinator (PLT Coordinator) is responsible for the overseeing the Unique Source Photo License Tech contracts by managing the staffing schedules and compliance with program expectations.  This job is expected to perform the required duties with the CES team Monday through Saturday weekly. 

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.


Creates, distributes, and manages the monthly work schedules for all Photo License Tech sites. This includes monitoring hours per employee to ensure working limitations and requests are considered and accommodated and filling shifts when staff call out.
Oversees the compliance of all Photo License Tech sites with the PennDOT rules and regulations. This includes notifying the appropriate people when a problem or mistake occurs and performing regularly scheduled audits of all documentation at each site. 
Maintains current and thorough understanding of all program expectations. This position requires the employee to be an expert related to quality and compliance as described by PennDOT and Unique Source across all contracts and communications.
Receives morning check in calls from each site and reports readiness and attendance to Unique Source.
Trains and provides job mentoring to new Photo License Tech staff.
Performs all duties of a Photo License Tech when required to cover open staffing shifts and reduce down time reports.
Manages supply inventory at each Photo License Tech site and communicates needs to Unique Source or CES Director as appropriate.
Ensures all staff consistently abide by best practices of customer service when on site.
Maintains ongoing communication with Community Employment Services Director related to staffing needs, challenges, and accomplishments, as well as program supply needs.
Delivers effective and organized communication with internal and external staff, leaders, and stakeholders by using Microsoft Outlook, and documents work using Microsoft Word and Excel.
Performs tasks delegated by supervisor that are within the scope of managing a high-quality service for customers at PennDOT driver’s license centers.

Quality of Care & Safety

Role models Inglis’ commitment to quality of care and safety.
Equipment Maintenance - Keep equipment clean and in good repair; Report non-operating/broken equipment to

supervisor in timely manner.      

Compliance - Comply with all personnel policies; Perform tasks in accordance with established policies and
procedures and as instructed by supervisor; Adhere to Inglis compliance program and code of conduct.

Quality of Life and Service

Role models Inglis’ service excellence values and behaviors.
Inventory Control - Monitor inventory to ensure adequate supply on-hand. Request orders according to Community Employment Services guidelines and procedure.

People & Teamwork

Role model Inglis’ people and teamwork values and behaviors.
Build strong relationships with teammates and customer(s); Maintain pleasant, respectful, and courteous interactions.
Report any customer complaints immediately to supervisor.
Practice effective communications skills with all teammates, supervisor, and customers; Utilize the Conflict Resolution Process to resolve issues.
Demonstrate courteous behavior by calling people by name, giving your full attention, and using appropriate body language.
Ask questions for clarity, listen carefully, provide appropriate information in a manner others can understand and check for understanding.
Accept direction and supervision from supervisor on any assigned task.
Practice active listening and accept constructive feedback; Remain open to new ideas, seeking to understand change and adapt positively.
Maintain good attendance and work assigned schedule and backup days (holidays).
Attend and participate in all required in-service trainings and activities.


Champion for culture change and supportive leadership.
Demonstrates a real sense of inquiry and a personal willingness to learn.
Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
Demonstrates mutual respect for diversity.


Demonstrates Inglis people and leadership values and behaviors.
Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines.
Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
Establishes and maintains effective relationships by gaining trust and respect.
Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
A team player and has the trust and support of peers.
Promotes collaboration within the department.


Demonstrates understanding and endorsement of Inglis’ Mission, Vision, and Standards of Excellence
Demonstrates respect and value of consumers’ choices, decisions, and preferences, accepts diversity in others, and treats all individuals with respect.
Demonstrates personal integrity, credibility, and flexibility within the scope of position responsibilities.
Demonstrates the ability to understand, interpret, and uphold Inglis policies.
Demonstrates the ability to utilize a wide range of appropriate knowledge, skills, and attributes to achieve desired outcome and to incorporate new knowledge and skills into work performance within scope of the job responsibilities.

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess. 

High School Diploma or equivalent
2+ years’ experience as a Photo License Tech within the state of Pennsylvania
Ability to read, understand, and communicate (orally and written), using the English language.
Good customer service skills
Ability and willingness to work independently and as part of a team.
Ability to comprehend and carry out written and oral instructions.
Ability to perform general math.