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Quality Improvement Coordinator (IHC)

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.
It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Mission, Values, and Standards of Excellence, ensuring the achievement of compliance with regulatory agencies.

The Quality Improvement (QI) Coordinator will assist in the design and implementation of the quality improvement and compliance activities across Inglis Housing Corporation. The QI Coordinator supports employees in understanding and meeting federal, state, and local laws, and investor / funder requirements. The QI Coordinator primary responsibilities include auditing and monitoring of resident files to ensure all regulatory and contractually required components are complete and communicating regulatory changes that effect Inglis Housing Corporation.   

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

•    Coordinates quality improvement and compliance initiatives and contributes to the development of an annual quality improvement plan.
•    Reviews billing and recertifications as well as other documentation in the resident file (100% of all files annually); provide summary of findings and technical assistance to the Property Managers for improving deficient practices as identified. 
•    Audits applicant files to ensure accuracy and completeness.  
•    Monitors implementation and effectiveness of entity specific corrective action plans developed in response to internal and external audit results.
•    Prepares materials for and facilitates quality improvement related meetings / committees.
•    Performs safety / property rounds; reports outcomes to management and escalates as needed. 
•    Collaborates with the Director of Quality Improvement in the implementation of Resident Satisfaction Surveys and other quality measures/indicators.
•    Periodically review the compliance manuals for each property to ensure each is up to date with relevant guidance from regulatory bodies, investors, and other funders.
•    Collaborate with the Compliance Department to address compliance concern/issues as reported to the Compliance Department
•    Maintain a log of all required external reporting including but not limited to government agencies, investors, developers/owners, and funding agencies noting what documentation is due, when, and to whom. 
•    Support IHC management team in completing annual review of policies and collaborates on revisions. 
•    Participates as a member on entity and enterprise committees, including but not limited to:      
o    Compliance Committee
o    Safety Committee 
•    Participates in planning and execution of prep for external audits and inspections (i.e. MOR, REAC).  
•    Participates in the Compliance Risk Assessment Process and provides support to develop and monitor mitigation strategies as needed.

•    Champion for culture change and supportive leadership.
•    Demonstrates a real sense of inquiry and a personal willingness to learn.
•    Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
•    Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
•    Demonstrates mutual respect for diversity.

•    Demonstrates Inglis values and behaviors
•    Demonstrates the ability to follow-up on schedules, set priorities, and achieve deadlines
•    Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
•    Establishes and maintains effective relationships by gaining trust and respect.
•    Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patient and builds rapport with customers and is a good listener.
•    A team player and has the trust and support of peers.
•    Promotes collaboration within the department

•    Actively engages in the use of technology to enhance the day-to-day flow of information
•    Encourages and supports staff on the appropriate use of computer systems and technology
•    Understands the use of the internet/intranet applications and file management including file saving, storage and basic data controls 
•    Understands IT security, i.e. no sharing of passwords, processes, best practices including email encryption and enlisting help of IT help desk as needed.
•    Demonstrates competent use of various software  applications and supports the development of data collection tools as necessary.

Analytical Capabilities. Can distinguish between main issues and side issues. Can interpret an opinion/convictions/fact/
emotion/reproach and can see connections, trends and patterns.

Problem Solving/Analysis- Considers multiple sides of an issue. Weighs consequences before making final 
decision. Makes informed decisions based on available information. Recognizes issues, and determines actions 
needed to advance the decision-making process. Follows up as necessary.

Collaboration- Demonstrates awareness and respect of cultural and individual values; leverages the strengths of others to 
Accomplish goals, regardless of background.

In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess.  
•    Minimum of two - three years of experience working in affordable housing / property management.
•    Bachelor’s Degree in related field required
•    Must be Certified as a Fair Housing Counselor, Certified LIHTC Professional or a Certified Occupancy Specialist. 
•    Current driver’s license, insurance and registration for a working vehicle. 
•    Demonstrated knowledge of federal, state and local housing laws:
o    Federal Housing Rules, Guidelines and Mandates
o    State & Local Housing Rules, Guidelines and Mandates
o    DHUD Real Estate Assessment Center Use and Coordination 
o    50059 and Tenant Income Certification Requirements and Processing
o    Low Income Housing Tax Credit Rules, Guidelines and mandates
o    Public Housing Authority Rules Guidelines and Mandates for PBV & HCV programs
o    Fair Housing Rules, Guidelines and Mandates 
•    Excellent administrative, communication, interpersonal and leadership skills.