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Senior Manager of Statewide Programs

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Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.

It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies. The Senior Manager of Statewide Programs is responsible for provision of day-to-day visionary leadership and oversight for one of SDHP’s regional territories, including the day-to-day supervision of a team of Regional Housing Coordinators (RHC), and of the 811 Project Rental Assistance Team Lead. This position also supports the Director of SDHP in program growth and development This position requires frequent overnight travel on behalf of SDHP. 

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

Lead, manage, mentor, and supervise a team of RHCs and interns across multiple counties.
Lead, manager, mentor and supervise the 811 Program Lead
Provide management support to one or more internal project work teams, as directed.
Assist SDHP’s director in program development. Including new program startup, leadership of work groups and identifying key programmatic gaps
Lead Hiring and Onboarding planning and implementation for new Senior Regional Housing Coordinators and Regional Housing Coordinators
Organize staff meetings with RHCs, quarterly or semi-annual training meetings, individual supervision meetings
Organize development opportunities for regional team to come together for shared learning.
Interface with local housing officials, representatives of social service providers, local housing entities, landlords and property managers, Commonwealth Agency Executives, to generate awareness and promote affordable, accessible, and integrated housing opportunities for individuals with disabilities.
Attend relevant local and regional housing meetings, conferences, and seminars as necessary on behalf of the organization, as necessary.
Represent the organization on relevant external committees, as directed.
Develop expertise in the laws and regulations related to fair housing, tenants’ reasonable accommodation, accessible home modification, the 811 Program, and others.
Proactively develop actionable regional plans to assist housing providers to market available properties to individuals with disabilities and older adults
Develop regional action plans, strategies, and approaches to generate awareness and promote affordable, accessible, and integrated housing opportunities for individuals with disabilities and older adults.
Ensure that the organization’s trainings, educational seminars, webinars, are scheduled appropriately, and that program materials and agency databases are kept up to date at all time.
Collaboratively develop processes to evaluate the quality of all training and educational offerings.
Collaborate with other Regional Program Managers to implement regional processes, practices and infrastructure to improve the quality and effectiveness of the organization’s programs and to identify program priorities, key performance outcomes and make recommendations to the director.
Approve staff travel requests and other business expenses, within budgetary guidelines.
Ensure all required reporting is completed and submitted on time to funders in collaboration with other program managers and director
Perform other duties as assigned.

 

 

PEOPLE & TEAM LEADERSHIP

 

Champion for culture change and supportive leadership
Demonstrates Inglis people and leadership values and behaviors
Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
Establishes and maintains effective relationships by gaining trust and respect.
Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
A team player and has the trust and support of peers.
Promotes collaboration within the department
Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
Demonstrates mutual respect for diversity, equity and inclusion

 

 

TECHNOLOGY:                

Actively engages in the use of computer systems and technology to enhance the day-to-day flow of information
Encourages and supports staff on the appropriate use of computer systems and technology
Understands common computer terminology and fundamentals of computers
Network account login, Basic Windows skills
Parts of the Windows desktop
Use the mouse; move and resize windows
File management, Open, view and print files
Save files, dating, and basic version control
When and why to store files in Desktop (C:\ drive), OneDrive, and Shared folders
Identifying, selecting and applying a variety of learning technologies, and matching the appropriate technology to the specific learning opportunity or challenge at hand.

 

 

ROLE COMPETENCIES

Systems Thinking. Make the business case for HR management (i.e. ROI,) as it relates to efficient and effective organizational management.

Ethical Practice. Establishes oneself as a credible and trustworthy source for all employees to voice concerns and establish the HR team as a credible and trustworthy resource for the organization.

Leadership & Navigation. Partners with Executive Team to design, maintain and champion the mission, vision and strategy of the organization.

 In addition to the necessary skills and experience to perform the responsibilities outlined above, there are a number of traits that a successful candidate will possess. 

 

Bachelors’ degree required, Master’s degree preferred.
Five plus years’ experience supervising the work of professional staff.
Experience working with people with disabilities (highly preferred).
Experience in accessible housing or related field (highly preferred).
Educational curriculum/content development (highly preferred).
Strong program and project management skills with the ability to create charters and project plans to define, align, and track and execute the work.
Individual must be an employee champion by developing employee and organizational relationships and understands; values and promotes diversity.
Must possess excellent customer service skills, demonstrate the ability to understand, interpret and uphold Inglis policies.
Ability to interface and communicate effectively with leaders and all other functions in the Company. Excellent written and presentation skills.